Update 29.05.2020Reducing the risk.
Distancing and face masks help to reduce the risk of contagion. Another way is the use of UV-C emitting (and virus "killing") light sources, in more normal times employed in hygiene sensitive areas. We have installed now NIX 30-2 germicidal air sterilizers to further reduce potential viral contamination in our incoming goods and packing / shipping departments.
"Update 06.05.2020Reopening our showroom for prior appointments only.
To safeguard our crew and our customers our showroom will remain closed for the time being. However, you can now arrange a personal appointment with our service team.
At the time of your appointment you will be the only customer, and you’ll have the undivided attention of our crew :)
If you let us know about specific issues, we’ll try to have the crew member on hand who’s best able to sort out your problem. Arrange a time slot by calling +49 931 2506116 or mailing firstname.lastname@example.org.
Update 27.04.2020Our Showroom will remain closed to the public for the time being. For all those who are used to pick up their parts here that‘s perhaps impractical, but we hope for your understanding: as usual, our packing and shipping departments are working full throttle.
Our phone operators had no trouble switching to working from their homes, our telephone system did though. Occasionally it can’t figure out which free operator to connect with an incoming call, and decides to do nothing at all. We’re all here, manning the phones: if you can’t get through, please send a quick e-mail to email@example.com giving your phone number. We’ll call you back as soon as possible.
Update 01 April 2020
Today we usually publish our yearly first of April prank. In respect to all victims of Covid-19 we decided that it is not he right time for jokes. We will surprise you on occasion but first we need to win this war.Stay save.
Shutdown in Spain.
Beginning today our Spanish branch office W&W Cycles S.L. will be closed until April, 30th, 2020. We will monitor the situation closely and will reopen as soon as possible. Here in Spain only critical manufacturers and suppliers are allowed to work to avoid contagion between colleagues. Would not have been really necessary with us, we had already set up preventive measures far beyond what is legally required, but of course we respect and support every measure that helps to contain the pandemic.
However, our team in the Headquarters in Germany will continue to do their best to supply everything our customers may need to keep their Milwaukee Tractors going in these trying times and to be in the wind again soon.
We're keeping our Distance!
Which means, our packing dept can’t go full throttle, because minimum distances between people must be kept and the workstations cannot be moved apart easily. This may cause minor delays. If your order is deadline-sensitive, order early to be safe.
Our sales people and phone operators are now working from their homes. Calls will automatically be redirected to their home offices, which may take a second or so longer than usual.